🔁 REFUND & RETURNS POLICY

Overview

We want you to be happy with your KidLane™ purchase. If something is wrong with your order, we’re here to help.

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Returns Eligibility

We accept returns if:

• Item is defective or damaged on arrival
• Incorrect item was sent

You must notify us within 7 days of receiving your order.

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Non-Returnable Items

Due to the nature of our products, we cannot accept returns on:

• Opened kits
• Used items
• Custom or personalised packs

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Refunds

Once your return is approved:

• Refunds will be processed to your original payment method
• Processing may take 5–10 business days

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Exchanges

Where possible, we will replace damaged or incorrect items instead of issuing a refund.

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Contact

To request a return or refund:
[kidlanesa@gmail.com]